Refund policy

Returns, refunds and fitment

RedTrail 4x4's return and fitment process is intended to be clear without limiting any rights customers have under the Australian Consumer Law.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If a product has a major problem, you may be entitled to a replacement, refund, or other remedy. If a product has a minor problem, we may choose to repair, replace, or refund the product as required by law.

Before you order

Many RedTrail 4x4 products are vehicle-specific and may depend on year, model code, body style, tray or tub setup, sensors, sports bars, roller covers, canopies, liners, paint code, wheels, tyres, suspension, and other fitted accessories. Please check the product page and contact us before ordering if you are unsure about fitment.

Fitment-dependent products

Fender flares, bull bars, canopies, hard lids, roll covers, load shields, exhausts, snorkels, mud flaps, and similar accessories must be checked against the exact vehicle and accessory combination before installation. Products that have been fitted, drilled, painted, modified, damaged, or used may not be accepted for a change-of-mind return unless required by law.

Change-of-mind returns

If you want to return an item because you ordered the wrong product or changed your mind, contact us before sending anything back. Return approval, freight costs, product condition, packaging, supplier requirements, and any restocking costs will be assessed before a return is accepted.

Faulty, damaged, or incorrect items

If an item arrives damaged, appears faulty, or is not what you ordered, contact us as soon as possible with your order number, photos, packaging photos, and a clear description of the issue. Do not install, modify, paint, or use the item until we have reviewed the issue.

Supplier-direct, made-to-order, and painted items

Some products are supplier-direct, special-order, made-to-order, or painted to order. These items may have additional return restrictions once ordered or produced, except where a remedy is required by law.

How to request a return

Email sales@redtrail4x4.com.au with your order number, vehicle details, reason for return, and clear photos of the product and packaging. We will confirm the next step before any item is sent back.